Cancellation and Refund Policy

1. Nature of the service and the details you give

The information in our reports is prepared from the date, time and place of birth given for the person, following astrological texts. Even a small difference in the details given means the results are unlikely to come close to accuracy. So please pay only if you have accepted this in advance (there is a confirmation box at checkout).

2. No refund after the report is sent

Preparing a horoscope report takes considerable effort and time, and it is a digital service made personally for you. Therefore once you have paid and the report has been sent to you, the payment is not refunded.

3. Cancelling before the report is sent

If the report has not yet been sent to you, you may ask for cancellation by emailing parihaarasarma@gmail.com with your order number. If the cancellation is approved, the full payment is refunded. (If the report has already been sent, rule 2 applies.)

4. Cases where we always refund or re-send

  • If you are charged twice for the same order by mistake, the extra amount is refunded.
  • If money is deducted but the order is not recorded, the full amount is refunded.
  • If the report does not reach you within 48 hours of payment because of a delay on our side, we will send the report or give a full refund, as you prefer.
  • If a technical fault means the report cannot be opened or arrives empty, we will re-send a correct one or refund.

5. Cases where we do not refund

  • Wrong date of birth, time, place or names given by you.
  • Results that differ from your expectations or from another astrologer’s opinion.
  • Changing your mind after receiving the report.
  • A wrong email address given by you (we will try to re-send to the correct address in this case).

6. How the refund reaches you

After a refund is approved, it is credited to the same method you paid with (UPI/card/net banking), normally within 5 to 7 working days (it may vary slightly with your bank or card issuer).

7. How to ask

Within 7 days of payment, email parihaarasarma@gmail.com with your order number, name and the reason.

8. Physical items

If physical items (needing shipping) are offered, their return rules will be on the product page. If a damaged or wrong item arrives, email us a photo within 48 hours of delivery.